| Marketing, Telesales, and Call Center Teams Are Now Able to Reach Customers Anywhere in the World at |
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| Monday, 21 November 2005 | |
Marketing, Telesales, and Call Center Teams Are Now Able to Reach Customers Anywhere in the World at Lowest Per-Minute RatesPLEASANTON, CA, (NAMC) - Five9, Inc., the leader in on-demand telesales and call center solutions, today announced the availability of new Worldwide Dialing capabilities for the Five9 Virtual Contact Center(TM) that enable users to make calls anywhere in the world at the lowest prices available. With more companies eager to optimize the utilization of facilities and reduce fixed costs, Worldwide Dialing allows telemarketing, telesales, and call center operations to "follow the sun," marketing their products and services around the globe. To help its customers get the lowest long distance prices available, Five9 negotiates long distance in aggregate for its more than 450 customers worldwide, which currently make more than 50 million calls per month, enabling lower prices than if customers were to negotiate individually with service providers or telecommunications providers. "One-third of Five9's business already is outside the U.S. and Canada," said Brian Silverman, President and CEO of Five9, Inc. "With the introduction of Worldwide Dialing, we expect that number to grow even more. Our goal is to make it as inexpensive as possible for our customers to operate and grow their marketing, sales, and call center businesses with the ability to reach customers and service clients anywhere in the world. Our low monthly fee and market-leading per-minute pricing will help our customers' bottom-lines while enabling them to take on new business regardless of its geographic location." About The Five9 Virtual Contact Center(TM) The Five9 Virtual Contact Center(TM) enables companies of any size to build a comprehensive, feature-rich contact center -- anywhere in the world -- without any hardware, software, or upfront capital expenditures. In addition to higher sales and customer service productivity and operating and long-distance cost savings, Five9's on-demand service allows for easy set-up and administration of single-site, distributed, and at-home agent workforces and enables them to act as an integrated virtual call center, regardless of geographic location. Built from the ground up by Five9 to eliminate third-party license fees and ensure that costs are kept low, The Five9 Virtual Contact Center makes it possible for any business with PCs and a broadband connection to afford a comprehensive suite of applications including: Blended Inbound and Outbound Calling, Automatic Call Distribution (ACD), Predictive Dialing, Customer Relationship Management (CRM), Automatic Number Identification, Interactive Voice Response (IVR), Call Scripting, Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Silent Monitoring, Real-time Reporting, and Centralized Management. About Five9 Five9 is the leading global provider of on-demand telemarketing, telesales, and call center solutions for customer interaction management. The award-winning Five9 Virtual Contact Center targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies worldwide profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any contact center. Five9 "Centers of Excellence" in India, the Philippines, and the Dominican Republic serve as incubators to help start-up call center outsourcers in those markets and teach them best practices on both the business and the technology sides. For more information, visit http://www.five9.com.
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