This report covers the retail industry in the US and the UK - the target markets of most Indian retail BPO service providers. Segments of the retail industry as discussed in this report include Store Retailers which covers Food Drug & General Merchandise, Discount and Department Stores, Vertically Integrated Retailers and Non Store Retailers like mail order companies and internet stores.

This Industry Insight answers the following key questions:

The report includes executive summary, industry overview, typical retail organisation and its activities (employment breakdown), outsourcing process in retail industry, prospective retailers and providers in outsourcing, profiles of retail BPO companies and Outlook of the industry.

Total No. of Pages – 88, Total No. of Figures – 3, Total No. of tables – 10

The report provides Major Retailers in the US & UK, a list of some of the SMEs in the US & UK, a list of the Top100 Retailers in the World, 2004 (Ranked by sales) together with a list of prospective retailers in the US & UK, prospective retail SME’s for outsourcing and a list of third party BPO’s operating in India.

The profiles section of the report contains updated profiles of 18 Indian players containing details like background, directors, contact details, services, industry focus, global presence, delivery centers, milestones, clients and future outlook.

Who should buy the report?

This report is an insightful resource in identifying new markets and opportunities. This report is suitable to individuals responsible for and interested in:, Board and executive management, Retailers who are currently outsourcing or willing to outsource, Business strategy / Business development, Retail Vertical Team in ITES BPO, Business school students, Consultants and Entrepreneurs.

Content Outline:

1. Industry Overview

2. Typical Retail Organisation and Its Activities (Employment, Breakdown)

3. Outsourcing Processes in Retail Industry

4. Outsourcing

Prospective Retailers and Providers

5. Profiling Of the Retail BPO Companies

6. Outlook

LIST OF FIGURES

Figure 1: Trend In Total Retail Sales (USD Trillion), Figure 2: Retail Outsourcing across Stores in 2003, Figure 3: Retail Industry grows faster than others in 2005

LIST OF TABLES

Table 1: Major Retailers in the US, Table 2: Major Retailers in the UK, Table 3: Top100 Retailers in the World, 2004(Ranked by sales), Table 4: List of Store and Non-Store SMEs in the US, Table 5: List of Store and Non-Store SMEs in the UK, Table 6: Retail functions

Potential to be Globally Outsourced, Table 7: List of Prospective Retailers in the US, Table 8: List of Prospective Retailers in the UK, Table 9: Prospective Retail SMEs for Outsourcing, Table 10: List of Third Party BPOs operating in India.

Companies Mentioned:

For more information visit http://www.researchandmarkets.com/reports/c49784